FAQ

    Purchase

  • How to get quotation
  • Send the product's Order Code and the quantity to our emails:
    For purchase within Thailand : [email protected]
    For purchase outside Thailand : [email protected]
    We will get back with you within 24 hours.

    If you could not find the product you are looking for, or it's Order Code. Please send us the product informations and we will get back you within 24 hours.

  • Are there minimum purchase
  • No minimum purchase for end use; some product are sold in pack or set which will be stated in the product details.

    Agent price minimum purchase please consult with our export sale representative.

  • How to order
  • For order within Thailand please send your order to these channels:

    Email: [email protected]
    Fax: +662-324-3190

    Order will not be complete until we have confirm back.

    For order outside Thailand please consult with your contact sale representative.

  • How to make payment
  • After your order has been confirm you can choose to pay by the following channels:

    - Pay by cash or check (cheque) with our deliverer
    - Transfer to our bank account in full

    Account Name : Sun Rise Technologies Co.,LTD.
    Bank : Bangkok Bank Public Company Limited
    Branch : Puchao Samingphrai Road
    Account No.: 182-4-43198-3
    Swift Code : BKKBTHBK

    If you transfer to the bank account. Please send your transfer receipt back to us with your company and order details. Please make payment in full, we do not responsible for your banking fee.

  • How to get credit term
  • We offer credit term of 30days to our regular customers for their convenient in purchasing. If you wish to open the credit line with us please consult our sale representatives.

  • Delivery

  • Delivery ways
  • For delivery within Thailand: customers can choose the following delivery method.

    - Our delivery truck (If you are in our fleet area)
    - Pick up by yourself at our warehouse
    - Send by Thailand Post or your logistic partner

    For delivery outside Thailand please consult your method with our export sale representatives.

  • Truck delivery area
  • Our truck fleet cover the following area.

    ZONE A: Delivery within 1-3 business days.
    Samuthprakarn, Bangakok, Chonburi, Chachungsao, Ayutthaya, Samuthsakorn, Nonthaburi, Pathumthani

    ZONE B: Delivery within 1-7 business days.
    Rayong, Pracheenburi, Nakorn Prathom, Saraburi, Nakorn Nayok

  • How to get free delivery
  • We offer free delivery with our trucks in delivery area if your order meet the following amount per delivery:

    1. Samuthprakarn area – Minimum 1,500THB
    2. Other truck area – Minimum 3,000THB

  • Products

  • Getting discounts
  • We give discount base on your real order quantity. When you make quotation please provide the actual quantity to get the best discount.

  • Are products in stock
  • We stock close to 70% of our product offers. We will update the stock status when we send you the quotation.

    If you have use of product by monthly basis, please let us know to make stock for you.

  • Product warranty
  • All products are 6 months warranty unless it say otherwise in the product page. (Most machine will get up to 12 months warranty instead.)

    Must not be the damage done by usage, accidents, nature disasters, or wrongly operated.

  • Are there used products
  • We do not sell used products: all products are new unused.

    Since we stock large variety of products, some may have changed in packaging but not product quality.

  • Product returns
  • If you find the product to be unusable or damaged upon delivery. Please contact our sale representative for return.

  • Special Maintenance Services
  • Some products are available for our Maintenance Service program which will go to clean and maintain the product for you regularly. This special service will be applied instantly free of charge upon purchase.

    Product available are:
    Vertical Bandsaw Machine
    Linear Scale & Digital Read Out

  • Product look different
  • Firstly we must apologize if the product you received is different from what it look like in the pictures. Product appearance and design are improving over time. We retain the right to not annouce before the change, but we will make sure to update as fast as possible.